FAQ

Frequently Asked Questions

What are your open-play hours?

Our hours may change seasonally, so be sure to visit our home page or Facebook page for the most up-to-date open-play hours. If we are not open for open-play, check our events calendar, we may have something else happening! Be sure to register for events in advance.

Can I pay for classes or events at the door?

Classes and events can fill-up fast. Most of our events require registration online unless otherwise noted. We encourage you to register as early as possible to reserve your spot. We cannot guarantee space if you do not pre-register. Please see our events page for more details and registration information. This helps us plan ahead and make sure our events do not get too crowded!

How much do I have to pay to play?

We charge $8 plus tax per child aged (4 and under). Children under 1 are free WITH a paid sibling. We charge $12 plus tax for older children ages 5 to 12. Adults are always free during open-play hours! Each play pass includes 3 hours of play for the day. We have plenty of toys and activities for every child to enjoy! Check out our photo gallery of our play areas for a sneak peek! We charge $5 plus tax for adults and $3 plus tax for children to play our large selection of games.

What if we just want to play games?

We charge $5 per adult for game rental and $3 per child. Please note that if your child is playing in the playrooms or playground, game play is included at no additional cost. If your family just wants to enjoy the games then each guest pays to play.

I have multiple children, do I have to pay the same rate for all of them?

We love a good deal and that's why we are happy to offer discounted rates for families if you purchase a package. Our passes cover up to 3 children- if you have more, please call for special pricing. Remember, adults are always welcome to relax in our café for FREE!

At what age do you start charging children to play?

Our play café is suitable for children as young as 6 months. Our rule is if your child is playing, we ask you to pay for them to do so. Children under 1 are free with a paid sibling- otherwise we begin charging at 6 months.  If your infant will be using any of our play area which impacts our guest play capacity, we'll ask you to purchase a play pass for them. If they are tagging along while their siblings play and the infant won't be playing, they can hang with their caregiver for free in the café. We also welcome and encourage baby-wearing here!

Do you have membership plans?

Absolutely. We offer a variety of membership plans for both our tots playground admission, our big kids playground admission and our game play admission. Please see our pricing and membership page for details.

What is your play area like?

Check out the gallery tab for photos and videos of our play area!

Will kids or parents have to take off their shoes?

Our no shoes policy is for your child's safety. Crawling babies and toddling toddlers need to roam free without risk of picking up the germs and trash our shoes and strollers carry in from the outside. Feel free to keep your shoes on in the café and lounge areas.  We have a convenient coat rack and cubbies for shoes outside our play area. Our play area is strictly SOCKS ONLY. No shoes, no bare feet! If you forget your socks, don't worry!  We have socks available for purchase and keep for adults and children for only $2 per pair. We allow car seats and baby carriers in the play area but do NOT permit strollers. Feel free to leave strollers in the vestibule or by the coat racks and cubbies. If you are unable to remove shoes for medical reasons our front desk staff will be happy to provide you with shoe covers.

Does your facility enforce a play-area capacity?

Yes! We want to make sure our guest can comfortably enjoy our play areas. Our play-area capacity is 25 children. If we are at our max, we encourage families to relax in the café -area until another family leaves. Feel free to ask for coloring books or other activities to use while you wait! 

Is Time to Play Cafe accessible to wheelchairs and strollers?

Yes absolutely! Our goal is to be the premier inclusive indoor playground for children and adults of all abilities in the city of Houston. The entrance from outside is wheelchair & stroller accessible as well as all interior doors. We request that strollers be left locked in your vehicle when possible or in the designated stroller area, since parking is available very close to the facility.

Is there special clothing required at Time to Play Cafe?

No, however, we encourage comfortable play wear for the kids. Please note that socks are required in ALL PLAY AREAS for children and adults, including the indoor climbing structure and the infant and toddler area. If you don’t have socks, new socks are available for $2 at our check-in desk. 

I have a child that's older than 12.  Can they come too?

We want Time to Play Café to be a place the whole family can enjoy. While your child may be outside of our play area age range they can still enjoy a variety of games and other activities. While not permitted to use any of our play equipment themselves (no exceptions) they can help a younger friend or sibling play. If they use or abuse the play equipment, however, we will ask them to exit the play area and instead sit in the lounge.

What if I want to use the play area with my child?

Parents are welcome to play with their child as much as they like. Please remember our SOCKS-ONLY rule for adults and children in all of our play areas. We even have seating right inside of our tots play area for parents who prefer they stay close. If your child is more independent, enjoy our comfy parents lounge where you'll still enjoy full view of our tots play area!

Can we bring in our own snacks or food?

We only allow outside food for birthday parties.  Outside food and catering is welcome, however there is a $30 clean up fee that will be added to the total of your event. We offer a variety of healthy and not so healthy snacks, finger foods and desserts for purchase (until they're gone!). We know our selection won't work for everyone. We do ask however that all beverages (other than bottles and such, of course!) consumed at our facility be purchased in our café. We will have complimentary water, and warm water for safely warming bottles. Just ask! While we are not a nut-free facility, we ask that you DO NOT bring in any food with nuts or traces of nuts for the safety of our other guests, and please wash hands before playing. You may NOT bring in a birthday cake or cupcakes during open-play hours unless you are prepared to share with all other guests!

Can we bring food in to the play area?

We DO NOT allow parents or children to enter our play areas with food as it poses risks for everyone and can cause guest to slip when food or drinks get spilled in the play areas.

Is the play pass good for the day?

We want to give all our guest a chance to enjoy the facility. Your play-pass is good for 3 hours of play, during open play hours. We understand that things happen and you may have to cut play short, if this happens please see a member of management for a possible return visit pass.  

My child or I have food allergies and /or dietary restrictions.

We make every reasonable attempt to provide as many options as possible, including for those with allergies. However, some food is prepared off-site and we cannot guarantee that every allergen in the food served will be identified or labeled. To best accommodate you, please call at least 48 hours prior to your visit and we'll do our best to find a solution that works for you! We gladly take suggestions on additional items to offer in our café . Please visit our café page for our full menu.

I'm breastfeeding, will you have accommodations for me?

We encourage you to feed your child wherever and however you feel comfortable, but please ask if you'd like more privacy.

What if I leave something behind?

We are not responsible for any lost or stolen items. Please do a double-check before you leave our facility! We do have a lost and found that is donated often. If you think you left something, please call us immediately and we will look for it. If found please come retrieve it as soon as possible!

Can I use my friends membership card, or give mine to a friend to use?

No. You may not allow other people to use your membership at any time. They will need to fill out their own agreement and purchase whichever pass or package they like. Your membership is for use by those on your membership plan. Who you choose to share the cost of the plan with or include on your plan is up to you. We suggest if you would like to share play with friends or visiting family that you purchase a gift card or our 10 play pass package.

Do you accept cash & cards?

Yes, we accept cash and all major credit or debit cards. We do not accept personal checks and we are NOT able to accept bills over $20 at any time.

Do you have gift cards?

Yes we do sale gift cards in store only.  You are more than welcome to apply any dollar amount towards your gift card!

What if I have a large group?

The more the merrier. We can offer group rates to a minimum of 10 paying guest. Groups must book ahead to guarantee space. It's best to arrive together but not a requirement. Please contact us for customized group pricing.

Can I drop off my child?

Time to Play Café is not a daycare facility. While we will have staff available to monitor our playrooms this does not mean that you can leave the building. A responsible adult MUST be in the building at all times. We encourage adults to be present and check in with their children from time to time.

How do i book my party or special event at Time to Play Cafe?

To check availability and book your party or event online, please click here. If you prefer to book over the phone, you can reach us at 123-456-7890 and our team will be happy to assist you.

Can I have my child's birthday party during normal business hours?

No, all parties must be booked in advance. We will allow guests to bring in gifts, however we will not allow them to bring in any outside catering, decorations, or re-arrange our café tables to accommodate their "party". Doing so may result in you being asked to leave. If you are bringing your child on their birthday, please instead consider one our very affordable party options sure to meet any budget. We can also display a personalized birthday message on our TVs, and have a special gift and treat waiting for them!  Learn more and reserve your child's birthday party here!

Can I cancel or reschedule my party?

We understand scheduling conflicts arise; therefore we allow one courtesy reschedule of your party (based on availability) please note your deposit is NOT refundable regardless of date booked. The purpose of the deposit is to secure your preferred date and time etc. It also covers ordering food and supplies. Deposits will be applied to the final balance.